Skip to main content

TURNKEY NETWORK DELIVERY

National Network Operations Centre

The NNOC services are a combination of established processes & procedures that assure the delivery of network services based on the ITIL processes which include:

  • Incident Management
  • Root Cause Analysis Resolution Management
  • Change Management
  • Release management
  • Configuration Management
  • Asset Management
  • Capacity planning
  • Availability planning
  • Performance Management
Submit an enquiry

KEY NNOC SERVICES

Incident Management

Incident Management is a process that is followed to resolve incidents occurring on the network on a 24 X 7 basis.

These events may be small or large, critical or non-critical. It is crucial to respond to incidents before they escalate and bring IT services to a halt. Alternately, if the services are affected, work will commence restoring services expediently.

The Incident Management service will manage and track all incidents as per a predefined process through the entire life cycle of the incident. The process will ensure timely resolutions by correlating between defined Service Level Agreements and escalation paths.

Root Cause Analysis and Resolution

The NNOC ITIL based Problem Management is used to respond to recurring incidents. This service aims to find the root cause of recurring incidents in the network in order to resolve them permanently.

Service Desk

The Service Desk uses a trouble ticketing system platform for the integration of multiple event management systems and tools which are fed from end-users, alerts and other incoming media and other various sources in the IT environment. It is enabled with enhanced admin alerting, incident coordination and report generation features, which makes it an end-to-end platform for managing the complete IT ecosystem.

Service Desk Offering:

  • 24 X 7 Monitoring and auto ticketing mechanism.
  • Incident acknowledgement and ticket creation and severity level assignment.
  • Customer notifications and updates.
  • First level troubleshooting based on Standard Operating Procedures (SOP).
  • Known Error Data Base (KEDB).
  • Escalation to higher levels if resolution not possible within defined Service Level Agreements.
  • Ticket closure based on incident resolution.

Altron Nexus

Our new brand truly resonates with what we do in defining us as an ICT solutions partner, that is, connection or link at the crossroads of our customers’ digital journey.

Huawei Logo
Motorola Solutions Distributor Logo
Hytera Logo

ONE LAST THINGYOU SHOULD DO IS GET IN TOUCH

If you have a query, suggestion or want to know more about the innovative solutions we offer, we would love to hear from you. Our friendly and professional team will make sure you are helped as quickly as possible.

Leave your details

" * " indicates required fields