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Professional Services

Professional Services is essential and requires skilled field support to ensure that faults are fixed within the Service Level Agreement timelines.


Onsite Support

On-site support service is conducted with a minimum disturbance to the day-to-day operations of the business. On-site support minimizes downtime and the associated effect on service levels. It includes preventative maintenance tasks.

The functions include:

Upgrade maintenance activities – Preventive

  • Cleaning of fibre connections
  • Upgrade of capacity
  • Upgrade or New service Intergration
  • Measure and Report on capacity
  • Onsite hardware and facility inspection
  • Hardware replacement

Spare management

  • Hardware replacement
  • Warranty control
  • Control and Coordinate activities during “break fixes”

Monitor Service Level Agreements

  • Escalation on non-performance
  • Disaster management (DRP)

L1 – Onsite Support

Hardware Replacement and Warranty Control

Spare part management will be performed and adjusted to ensure that the Service Level Agreement and Network Availability is maintained. A small pool of spares would be procured to ensure that a faulty spare is replaced immediately.

The OEM can provide advance hardware replacement services to help you deal with your urgent requirement of Spare Parts.

Monitor SLA

Service Level Agreement will be implemented in order to ensure minimum service impact to the Customer and its users. The Service Level Agreement is divided into two parts which includes Network availability and Respond/Repair timelines.

Our Partners

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If you have a query, suggestion or want to know more about the innovative solutions we offer, we would love to hear from you. Our friendly and professional team will make sure you are helped as quickly as possible.

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