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    Home / Portfolio / Professional Services / Workforce Management

Workforce Management

Workforce Management is essential and requires skilled field support to ensure that faults are fixed within the Service Level Agreement timelines.

Onsite Support

On-site support service is conducted with a minimum disturbance to the day-to-day operations of the business. On-site support minimises downtime and the associated effect on service levels. It includes preventative maintenance tasks.

The functions include:

  • L1 – Onsite Support
  • Hardware replacement
  • Spare management
  • Hardware replacement
  • Warranty control
  • Scheduled maintenance activities – Preventative
  • Cleaning of fibre connections
  • Upgrade of capacity
  • Upgrade or New Service Integration
  • Measure and report on capacity
  • On site hardware and facility inspection
  • Control and coordinate activities during “break fixes”
  • Monitor Service Level Agreements
  • Escalation on non-performance
  • Disaster management (DRP)

Hardware Replacement and Warranty Control

Spare part management will be performed and adjusted to ensure that the Service Level Agreement and Network Availability is maintained. A small pool of spares would be procured to ensure that a faulty spare is replaced immediately.

The OEM can provide advance hardware replacement services to help you deal with your urgent requirement of Spare Parts.

Monitor SLA

Service Level Agreement will be implemented in order to ensure minimum service impact to the Customer and its users. The Service Level Agreement is divided into two parts which includes Network availability and Respond/Repair timelines.

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Head Office

Lincolnwood Office Park
6-8 Woodlands Drive
Woodmead
2191
Gauteng
South Africa

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Altron Nexus Head Office
Tel: +27 (11) 235 7640
Tel: +27 (87) 821 4500

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sales@altronnexus.com

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  • About
    • Accolades
    • Our Partners
    • Media
  • Divisions
    • Altron @Connect
    • Altron Nexus Distributors
    • Altron Nexus Solutions
  • Portfolio
    • Enterprise Solutions / Network Connectivity
    • Smart City / Safe City
    • Professional Services
    • Infrastructure Delivery
  • Notable Projects
  • Contact Us
Converged Network
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Converged Networks

Providing networking services for voice, data, and video in a single network offering, allowing our clients to use one network for all communication and cloud-based services, moving us into a new world of technology while we provide flexibility and scalability.

Providing companies and users new ways to interact with their technology, bringing system and device communication to a single network that simplifies and reduces cabling complexity and overall infrastructure costs, and making it easier to connect devices directly to the network for data collection and sharing.

Managed Services
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Managed Services

comprises of various activities to ensure that the Service Levels required by the customer are met at all times. Leaving our customers to focus on their core business.

Managed services is provided from our World class NNOC and includes functions and systems like network monitoring, network management, service desk, IMACD (install, move, add, change and disposal) and field support. Services are provided in a proactive manner.

Proactive support is one of the best ways to build customer trust and confidence in your brand and products. Like a restaurant server who refills your water without a word, observing and intuiting what your customers need raises the quality of your customer service and the impression of your brand

Smart & Safe Solutions
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Smart & Safe Solutions

Helping you create smart cities of the future

Rapid urbanization plays an integral role in economic and societal progress. However, it also _ rains a city’s infrastructure. Key challenges, such as traffic conge_ ion, energy usage, public safety, and the building of sustainable communities are top of mind. Such challenges need to be addressed through the development and implementation of intelligent solutions.
Altron Nexus specialises in SAFE City, SMART City and IOT technology and projects.

Our goal is to support city authorities and enterprises in the creation and formulation of a Smart Economy Vision based on Digital Infrastructure and to help you realise how technology will transform the cities of tomorrow.

Your mandate. Our commitment. Partner with the technology provider that supports your digital transformation ambitions. As specialists in developing and deploying mission-critical Smart IoT solutions, we support enterpriseand government in their journey to better fulfil their delivery mandates. Talk to us about our innovative turnkey solutions and services

Critical Communications
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Critical Communications

through our network operator and service provider Altron Nexus @Connect:
Distribution of professional mobile radio products and systems across sub-Saharan Africa through Altron Nexus Distributors.