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Altron Nexus

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    Home / Portfolio / Professional Services / National Network Operations Centre

National Network Operations Centre

The NNOC services are a combination of established processes & procedures that assure the delivery of network services based on the ITIL processes which include:

  • Incident Management
  • Root Cause Analysis Resolution Management
  • Change Management
  • Release management
  • Configuration Management
  • Asset Management
  • Capacity planning
  • Availability planning
  • Performance Management
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Incident Management

Incident Management is a process that is followed to resolve incidents occurring on the network on a 24 X 7 basis.

These events may be small or large, critical or non-critical. It is crucial to respond to incidents before they escalate and bring IT services to a halt. Alternately, if the services are affected, work will commence restoring services expediently.

The Incident Management service will manage and track all incidents as per a predefined process through the entire life cycle of the incident. The process will ensure timely resolutions by correlating between defined Service Level Agreements and escalation paths.

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Root Cause Analysis and Resolution

The NNOC ITIL based Problem Management is used to respond to recurring incidents. This service aims to find the root cause of recurring incidents in the network in order to resolve them permanently.

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Change Management

The Change Management process is designed to help control the life cycle of strategic, tactical, and operational changes to ICT services through standardized procedures. The goal of Change Management is to control risk and minimize disruption to associated services and business operations.

Altron Nexus follows a standard operating procedure to eliminate any unintended interruptions and includes change assessment, planning and approval. This ensures minimum risk and impact to the ongoing infrastructure and operations.

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Service Desk

The Service Desk uses a trouble ticketing system platform for the integration of multiple event management systems and tools which are fed from end-users, alerts and other incoming media and other various sources in the IT environment. It is enabled with enhanced admin alerting, incident coordination and report generation features, which makes it an end-to-end platform for managing the complete IT ecosystem.

Service Desk Offering:

  • 24 X 7 Monitoring and auto ticketing mechanism.
  • Incident acknowledgement and ticket creation and severity level assignment.
  • Customer notifications and updates.
  • First level troubleshooting based on Standard Operating Procedures (SOP).
  • Known Error Data Base (KEDB).
  • Escalation to higher levels if resolution not possible within defined Service Level Agreements.
  • Ticket closure based on incident resolution.
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Contact Us

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Head Office

Altron Campus
Building D
Woodlands Office Park
20 Woodlands Drive,
2191
Gauteng
South Africa

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Altron Nexus Head Office
Tel: +27 (11) 235 7640
Tel: +27 (87) 821 4500

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info@altronnexus.com

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  • About
    • Accolades
    • Our Partners
    • Media
  • Divisions
    • Altron @Connect
    • Altron Nexus Distributors
    • Altron Nexus Solutions
  • Portfolio
    • Enterprise Solutions / Network Connectivity
    • Smart City / Safe City
    • Professional Services
    • Infrastructure Delivery
  • Notable Projects
  • Contact Us
Executive: Service Delivery at Altron Nexus

Thami Sibiya

Thami is a telecommunications professional with over 20 years varied technical and management experience.

He has been involved in all project phases, from concept, through design and implementation to commissioning and close-out. He has had extensive involvement with both public and private commercial sector customers.

Thami has played a key role as project team leader with multi-disciplinary teams on implementation and delivery of telecommunications networks including wireless and fibre optic projects. He was also involved in the management of building different site types for cellular operators including building fibre optic network sea landing sites and a NOC facility from scratch.

Thami is not new to Altron as he was part of Altron Nexus between 2017 and 2019. Prior to joining Altron Nexus, he worked for various entities including Vodacom SA, Plessey, Broadband Infraco and Eskom.

Thami holds a Bachelor of Technology Degree from Durban University of Technology and a National Diploma in Electrical Engineering from Mongosuthu Technikon. He has completed various leadership courses at GIBS, University of Witwatersrand and Warwick University.

Converged Network
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Converged Networks

Providing networking services for voice, data, and video in a single network offering, allowing our clients to use one network for all communication and cloud-based services, moving us into a new world of technology while we provide flexibility and scalability.

Providing companies and users new ways to interact with their technology, bringing system and device communication to a single network that simplifies and reduces cabling complexity and overall infrastructure costs, and making it easier to connect devices directly to the network for data collection and sharing.

Managed Services
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Managed Services

comprises of various activities to ensure that the Service Levels required by the customer are met at all times. Leaving our customers to focus on their core business.

Managed services is provided from our World class NNOC and includes functions and systems like network monitoring, network management, service desk, IMACD (install, move, add, change and disposal) and field support. Services are provided in a proactive manner.

Proactive support is one of the best ways to build customer trust and confidence in your brand and products. Like a restaurant server who refills your water without a word, observing and intuiting what your customers need raises the quality of your customer service and the impression of your brand

Smart & Safe Solutions
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Smart & Safe Solutions

Helping you create smart cities of the future

Rapid urbanization plays an integral role in economic and societal progress. However, it also _ rains a city’s infrastructure. Key challenges, such as traffic conge_ ion, energy usage, public safety, and the building of sustainable communities are top of mind. Such challenges need to be addressed through the development and implementation of intelligent solutions.
Altron Nexus specialises in SAFE City, SMART City and IOT technology and projects.

Our goal is to support city authorities and enterprises in the creation and formulation of a Smart Economy Vision based on Digital Infrastructure and to help you realise how technology will transform the cities of tomorrow.

Your mandate. Our commitment. Partner with the technology provider that supports your digital transformation ambitions. As specialists in developing and deploying mission-critical Smart IoT solutions, we support enterpriseand government in their journey to better fulfil their delivery mandates. Talk to us about our innovative turnkey solutions and services

Critical Communications
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Critical Communications

through our network operator and service provider Altron Nexus @Connect:
Distribution of professional mobile radio products and systems across sub-Saharan Africa through Altron Nexus Distributors.