Investment in the creation of an enterprise level, unified communication system can be very expensive when you include components such as email, telephony, online chat, VPN and video conferencing. Communication as a Service can bring several benefits to businesses. Firstly, it removes the burden of managing the services by transferring responsibility to the service provider and, consequently it saves money by removing the need to employ staff to undertake that management. Also, should an issue arise with one of the communication systems, the task of dealing with it is left to the service provider who will be in a much better position to provide continuity of service through their redundant, failover resources.
Voice as a Service
Our managed voice as a service solution connects your business voice traffic via an IP/SIP network so it can connect to our voice services core. This allows calls to terminate at a fraction of the cost of the PSTN or Mobile networks. All of this is accomplished while still delivering a fast, reliable managed voice solution that enables customers to start their journey towards Cloud.
Our managed network ensures optimal quality of service that is managed across our national network with failover and redundancy at all three Teraco’s allowing for maximum uptime while minimising potential points of failure for our customers. All voice and data are managed on our Tier II network in three of the Teraco data centre environments, to ensure enhanced security and lower infrastructure and operational costs.
Hosted PBX (Telephony) as a Service
The lifeline of any business, no matter the size, can’t thrive without excellent communication. AN@C Hosted PBX as a Service solution enables users to collaborate more efficiently and keeps the workforce connected by giving them more than just a desk phone and a headset.
Our solution combines all the traditional and innovative comms solutions that a workforce requires while still providing consistent, high-quality voice communication at affordable rates. Improving employee communication improves productivity and with this enhanced customer experience.
High-quality video: Many UCaaS providers are beginning to embrace high-quality and HD video as a form of internal and external communication. As solutions like 5G internet emerge, these 4k-quality video streams will become more of a realistic solution for modern businesses, even when connecting to employees and customers through smartphones.
CPaaS – “Touchpoint as a Service”
Onmichannel communication is rising, customers are demanding more options to connect with your business.
Companies need to adapt to this trend and allow customers to communicate with them through everything from Instant Messaging to email. Our Touchpoint Omnichannel solution enables businesses to differentiate themselves from their competitors while creating a more memorable experience which ultimately enhances the customer experience.
With an ever-increasing number of the workforce working remotely and with virtual teams becoming commonplace, adoption of video conferencing is an important element of keeping teams connected and powering collaboration.
Not only does video conferencing connect teams to one another, it connects teams to their customers and prospective customers.
Video allows us to be face-to-face in a personal way that old-school conference calls don’t.
Video conferencing can help foster the development of better relationships and more effective meetings and collaboration sessions and help get things done more efficiently and more effectively as a result.
Voice Recording as a Service
Atmos Call Cabinet Voice Recording is a compliant solution that businesses can use as new regulations like POPI, GDPR, HIPAA, and PCI, UCaaS and CPaaS vendors will need to make sure that their solutions help businesses to be as compliant and secure as possible. As we go forward into 2019, consumers and companies alike will continue the search for a communication strategy that keeps their data private and safe.