PROFESSIONAL SERVICES
OVER 55 YEARS' WORTH OF KNOWLEDGE & EXPERIENCE
Altron Nexus has over 52 years' worth of knowledge & experience in the local ICT environment concerning the management and monitoring of Broadband and Radio Networks for the provisioning of a series of services for Public and Private networks.
Our experience is also providing end-to-end broadband and mission-critical system implementation services. Similar strategic large-scale projects include Managed Services of the Gauteng Broadband Networks (GBN) Phase 1 & 2 projects for Gauteng’s e-Government and the Limpopo Connexion Broadband Network amongst other private networks.
Through our State-of-the-Art National Network Operations Centre (NOC), situated at the Altron Campus, Altron Nexus provides managed services for some strategic State-Owned Entities (SOE) and Blue-Chip clients.
Altron Nexus has acquired competency and skills to conduct a detailed analysis and benchmark good practices to develop an in-depth capability for managing broadband and narrowband networks at a cost-effective price.
This approach includes:
Through our State-of-the-Art National Network Operations Centre (NOC), situated at the Altron Campus, Altron Nexus provides managed services for some strategic State-Owned Entities (SOE) and Blue-Chip clients.
DELIVERY CAPABILITY (INCLUDING PARTNERSHIPS AND PRODUCTS)
Altron Nexus an ISO certified company and believe in leveraging best practices & lessons to deliver and meet client specification and expectation.
As part of this, Altron Nexus NOC uses and follows ITIL framework as a set of detailed practices for our clients’ activities such as service management and asset management that focus on aligning services offered to our clients for their business needs.
Using reputable OEM products and tool sets to assist us perform operationally at the highest level and through our partners we can take on a Full Managed Service scope with a single point of contact and responsibility. Our experience and strong partnerships will ensure you’re getting an end-to-end Managed Service at the best price.
For our service desk and help desk management software we run on ServiceDesk Plus. Following the full ITIL processes, which includes automatic escalation and fault and category assignment. This provides great visibility and central control in dealing with client issues to ensure that clients businesses suffer minimum downtime.
Our network monitoring tool of choice is ManageEngine’s OpManager. With this tool we monitor network devices such as routers, switches, firewalls, load balancers, wireless LAN controllers, servers, VMs, printers, storage devices, and everything that has an IP and is connected to the network. This tool continuously monitors the network in a proactive manner and provides an in-depth visibility and control over it. In case of a fault, you can easily drill down to the root cause and eliminate it before operations are affected.
Our capability also includes customer customized monthly reports, which give a wealth of information to our clients about the health of their networks, servers, and applications. Qlik Analytics is a product that enables us to create interactive reports and dashboards with charts and graphs. The visualization software simplifies data analysis and helps you make informed business decisions. QMSI is a fully managed, rapidly deployed, highly scalable, and secure, Advanced Analytics for ITSM.
As part of this, Altron Nexus will also advise on Disaster Recovery (DR) aspects of the network operations to ensure business continuity. We are also able to devise policies and procedures for quick reinstatement of services in case of an emergency or disaster.
OPERATIONS AND SUPPORT CAPABILITY
Our Full Managed Service offering includes an established Network Operations Centre (NOC), running 24x7x365, coupled with a Field Force (FF) countrywide.
This means that Altron Nexus will successfully cover the Managed Services contracts comfortably.
The Capability includes:
Altron Nexus is also capable of Specify, Developing and Managing NOC centre facilities with the appropriate systems and resources required to operate on behalf of a customer to successfully manage their customer’s service level commitment, this on a Build Operate and Transfer (BOT) outsourced model.
