The PBX’s full range of features is enhanced with automatic call distribution to agents, priority queues, outbound dialler and call recording. The integrated QueueMetrics application provides all you need for call centre and queue management.
Call centre application offers real-time monitoring (wallboard) and analytics reporting for agent and contact centre performance. Our Hosted Contact Centre offers comprehensive reporting on agents activities and efficiencies. Up to 150 different metrics are available including monitoring of all queues (in- or outbound), agent activities and web-based wallboards.
Our solutions can also offer a real-time, multi-channel contact centre service designed to be elegantly integrated into a customer’s web service and back-end systems.
This solution enables instant messaging and voice chat, (video channels to follow) for customer engagement via a web browser where chat context is securely passed through and displayed to the agent and finally saved to the transcript.
Dashboard statistics are passed to Queuemetrics for extended reporting.